Flying Complaints

Flying Complaints

Flying Complaints

All concerns about military low flying are taken seriously. All flying complaints are looked at individually and examined in detail, commensurate with the amount of information provided. The more information you can provide when you make your complaint, the easier it is for us to investigate the circumstances.

How To Make A Complaint

All flying complaints within the local (RAF Brize Norton) area, referred to as the Control Zone (CTR), are dealt with by the Station. Unfortunately we are unable to action complaints arising from outside this area (please see below). The Flying Complaints line is available from 9am to 5pm Monday to Friday on 01993 895714. Should there be no-one available to take your call at the time, or if your call is outside these hours, please use the answer-phone facility and leave us a message.

Written complaints should be addressed to:

Flying Complaints
Airfield Wing
Building 68, Room 104
RAF Brize Norton
Carterton
Oxfordshire
OX18 3LX

BZN-OpsWg-AirComplaints-Off@mod.uk

BZN-AirfieldWg-FlyingComplaints@mod.uk

Outside of these hours please contact the Duty Operations Controller on 01993 896500.

All flying complaints outside of this local area are dealt with by the MOD Low Flying Complaints team. The team are available during office hours on 0845 600 7580 (an answer phone is available outside normal office hours), and via email cas-lowflying@mod.uk; please use 'Flying Complaint' as the Subject.

Alternatively, please follow this link to the MOD Low Flying complaints website and follow the procedures described on the site.

Details We Need

In order to fully investigate any low flying complaint there are a number of details that are required: your name, the address/postcode of the incident location, a contact telephone number, the time of the incident, and the nature of the complaint. If you are familiar with military aircraft then the type of aircraft would also be of assistance but this is not essential, although if you can advise if it was a helicopter or fixed wing aircraft that will obviously assist greatly in investigations.


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