As you might expect the Walkaway scheme* is particularly busy at this time of year due to the high volume of move outs arranged during the summer.
CarillionAmey are are experiencing a number of issues where occupants are leaving their request to use the schem until the last minute, including one individual who submitted their request at 8pm the night before move out, which the team had no chance of processing. He then went on to submit a complaint!
SFA residents planning on using the Walkaway Scheme are advised that they need to place their request a minimum of two days before the move-out date. In addition, they need occupants' email addresses so that they team can send the correct detail out to them - preferably a personal email address so they receive the certificate outside of work.
*Walkaway Scheme Website