Personnel that are eligible for the DWP(O) are entitled to the following telephone allowances:
- 30 minutes of publicly funded telephone call time per week, or part thereof, to any destination, world-wide, including mobile phones for the complete duration of their deployment, including any periods spent on local R&R i.e. outside the UK
- 60 minutes of publicly funded telephone call time per week for personnel deployed on 9 month tours.
- 120 minutes of publicly funded telephone call time per week for personnel deployed on 12 month tours.
- An additional 30 minutes of publicly funded telephone call time for personnel deployed over all or part of the Christmas period (defined as 22 Dec-2 Jan inclusive).
Where possible personnel, and subject to operational constraints*, personnel should be provided with the following:
- Facility to send and receive e-mail and/or SMS texts.
- Facility to compose and print e-mail off-line.
*Note that for security reasons, mobile telephones are not permitted on many overseas operational areas.
There will be a facility to send and receive Free Forces Air Letters (blueys) at public expense for the duration of a deployment and for families and friends to send and receive FFALs at public expense for the duration of the Service persons deployment. This facility is not available from outside the UK or at a location where a BFPO is not established.
Where the logistical environment is capable of sustaining the BFPO service (by either air or sea) packets or parcels may be sent from families or friends to Service personnel, or vice versa, at the Forces Concessionary Parcel Rate for the duration of the deployment. Details of this rate can be obtained from local Post Offices; in essence, it is of similar cost to that of sending the packet or parcel within the UK.
In some operational areas, there is an opportunity to send small parcels (up to 2kg) free of charge. Worth checking on the BFPO Website: