You will already have found that joining the RAF community means moving into quite a new world. You will probably be a long way from home. SSAFA provides lifelong support to anyone who is currently serving or has ever served and their families. It is the oldest tri-service charity and uses volunteers to deliver its charitable objectives, alongside its charitable activities  it provides health and social care services under contract to the Armed Forces in the UK and overseas. These services are delivered by experienced professional staff including social workers, welfare staff,  nurses, midwives, doctors health visitors, physiotherapists  and other allied health staff .

SSAFA Personal Support and Social Work Service

SSAFA has been contracted to provide the RAF with personal support and social work services (PS & SWS) in the UK.  Working alongside the RAF, but outside the Chain of Command, SSAFA staff are there to help with concerns for you and your family, whether you are a Regular or Reserve.

A dedicated team of professionally qualified social workers and welfare staff stationed throughout the UK to assist all serving personnel (regular and reserves), and their family.

We know that military staff and families face some unique challenges such as regular deployments, having to live apart and frequent moves. Our team provides comprehensive and confidential support, with a special focus on services for adults, but including children, young people and their families.

The service is independent from the Chain of Command. With your consent, the PS & SWS will work alongside RAF Command and within the RAF community. It is the services aim to support you to maintain family stability, enhance personal welfare and empower you to independently access the support systems and networks you are entitled to.

SSAFA’s PS & SWS expert team provide professional welfare and Social Work support to serving personnel and the RAF community. They maintain links with Local Authority Social Services staff and other civilian welfare-related organisations to help you get resolution to your issues.

The support may be listening and talking with you about your options, signposting you to the right help or giving 1:1 support through a process.

The PS&SWS service can support you with issues including;

·       Addiction

·       Additional needs/ disability

·       Bereavement

·       Childcare

·       Education

·       Equality and diversity

·       Financial issues (including debt)

·       Housing

·       Mental health

·       Emotional wellbeing

·       Physical health

·       Perpetrators

·       Personnel management support

·       Pregnancy

·       Relationships and

·       Victim support

It is a confidential service so anything told in confidence (with few clearly defined exceptions) cannot be passed to a third party without the individual's consent.


SSAFA run Forcesline, an independent listening and signposting service on behalf of the MOD, providing support and options for Armed Service Personnel and their families. If something is getting you down, and you feel the need to talk it over with someone outside of the chain of command, then call Forcesline; it's completely confidential, and they are available every day from anywhere in the world. You can talk about anything.

The line is open from 1030 - 1930 (UK local time) Monday to Friday. Free phonen lies operate from Germany, Cyprus and the UK:

From the UK (Main Line): 0800 731 4880
From Germany: 0800 1827 395
From Cyprus: 800 91065
From the Falkand Islands: # 6111
From anywhere in the world: (Call-back) +44 (0)1980 630854

Paradigm Home Link is available from operational theatres, dial Homelink access number, then enter *201 at the PIN prompt.

Forcesline Website

Forcesline Poster (PDF, 162KB)