|19/01/2020||RR2166||11:00||info***DELAYED UNTIL 21st, TIME TO BE CONFIRMED ON THE 20th ***|
|20/01/2020||TOW2230||01:10||20:40 - 22:10||info*CHECK IN THE EVENING OF THE 19TH*|
|20/01/2020||RR2114||11:00||06:30 - 08:00|
|21/01/2020||RR2302||08:30||04:00 - 05:30|
Passenger Information Line
For up to date information please call the Passenger Information Line:
- 01993 895861 (civilian)
- 95461 x 5861 (military)
AirTanker regrets that our regular South Atlantic Airbridge aircraft is currently undergoing mandatory maintenance. As a result, and in order to prevent delays or the cancellation of this service during this period, we have provided a replacement aircraft from within our fleet. This aircraft has a different seat model than regular passengers may be used to, and we apologise for any inconvenience this may cause. The aircraft also has a different Inflight Entertainment (IFE) system from our regular operation and we have provided instructions and guidance on the use of the enhanced IFE intranet WiFi system on board (available at check-in). We hope your IFE experience is positive and enjoyable.
Passenger Name Record (PNR)
All passengers should receive from their booking office a Passenger Name Record (PNR). All the information regarding flight itinerary and baggage allowance will be quoted on the PIT (Passenger Itinerary).
Please contact your booking office if you have not been informed of your baggage allowance or latest reporting time.
Download application methods and contact details for concessionary travel: Concessionary Travel (PDF)
Contact your original booking office in the first instance. Changes for flights to or from Akrotiri or Mount Pleasant should be completed by the respective JBC.
Passports and visas
All passengers must carry a full and valid passport.
Passports issued in a different name to the flight booking will need the passenger to provide evidence of the name difference. For example a marriage certificate or deed poll certificate.
Operational, exercise and unit moves
Guidance on travel documentation requirements should be contained within movement directives, instructions or orders.
Personnel travelling to remote or non-routine locations should check with either DTMO (Visa Section) (Gp Tel: 9621 84366) or call the travel advice line on 0845 8502829, for the most up-to-date travel info on immigration and entry requirements.
Traveling to Cyprus
- Service personnel travelling on duty to or from Cyprus must hold a valid passport
- Service personnel visiting Cyprus on temporary duty must have a passport valid for the duration of their stay
- Dependents and civilians travelling for postings require a valid passport bearing a status stamp
- Non-EU nationals require three months validity on their passports from the date of return
Visits planned for longer than 90 days require additional visa documentation and personnel should seek advice from the DTMO Visa Section.
Traveling to Ascension Island
Non-MOD passengers travelling to Ascension Island require an entry permit. Passengers without an entry permit will not be allowed to board the aircraft.
With the exception of Ascension Island, there are no visa requirements for South Atlantic destinations, however, if you do not have a British or EU passport please ensure that you are correctly documented for your return to the UK. You may need to obtain a UK entry visa prior to your departure. Such permits are not required if you are an EU national.
Traveling to the Falkland Islands
Service personnel must have a passport valid for a minimum of six months after the end of their tour.
Entering the UK
UK visa requirements: list for carriers [GOV.UK] - information for international carriers about visa requirements for passengers travelling to the UK.
Travelling to the UK [GOV.UK] - what you can bring in, what you can’t bring in, what you must declare.
Arriving / coming to the Station
RAF Brize Norton is a secure military base. The Station Commander has agreed to provide access to people meeting or accompanying passengers travelling through the airport of embarkation provided they have the correct form of identification and meet the criteria below.
The Station Commander reserves the right to refuse access should they feel that the requirements are not met.
ID and documentation for passengers
You will need one of these forms of identification to access RAF Brize Norton as a passenger:
- Valid full UK passport
- Current UK photocard driving licence
- Police Warrant Card
Other EEA Nationals
- Full EEA passport
- Residence permit issued by Home Office to EU nationals on sight of home country passport
- Current, signed, full passport
- A Home Office document confirming the individual’s UK immigration status
Unacceptable forms of identification include
- Duplicate or photocopied documents
- An international driving licence
- A birth certificate issued more than 6 weeks after birth
- Any passport that has expired
Free short-term car parking (up to 12 hours) is available opposite the Passenger Terminal. This must be used when dropping off and collecting passengers.
Car parking applications can only be made by passengers who hold a valid Defence Identity Card.
Applications for medium and long term parking (up to a maximum of six months) must be made 4 to 6 weeks prior to departure, by emailing BZN-FlightCarParkingPermit@mod.gov.uk
Phone applications will no longer be accepted as of 16/8/19
Please include the following information in the email:
- Name and Rank/Title
- Car registration number
- Flight number
- Date of departure
- Date of return
- Form of identity you possess (MOD 90, MOD Site Pass, MOD Civilian, MOD Contractor)
- Contact number
Failure to include all the information requested will result in a rejected application.
If you are a concessionary passenger and do not have a booking confirmation number, you must still apply.
Late applications are likely to be rejected due to limited car park spaces.
Meeting or dropping off passengers
You can access RAF Brize Norton to meet or drop off a passenger if you have one of forms of identification listed above.
You can't enter the Station (to meet a passenger) more than two hours before the flight is expected to land.
You will only be granted access if the passenger you are meeting is listed as being on the flight, this will be confirmed by the Main Gate Reception security staff before you are allowed access to the Station.
Terminal only access
You may be granted unescorted access to the Air Terminal if you have an acceptable form of identification and the passenger that you are meeting is confirmed as arriving or departing on a flight.
There are some countries to which special security regulations apply, if your identification is from one of these countries, you may be asked further questions about the passenger that you are meeting, an escort may be provided, or you may be denied access to the Station.
Check in at the RAF Brize Norton Air Terminal will open 4.5 hours prior to the scheduled departure time. This excludes movements through the Joint Air Mounting Centre (JAMC) at South Cerney.
Check in times will be published above for departures. You may be refused to travel if you fail to check in by these times.
The facility to drop off baggage outside of this check in time is no longer available.
What to do if delayed
If you are delayed for any reason contact the Air Movements Staff as soon as possible: 01993 895861.
Staying overnight at RAF Brize Norton
Any passengers staying overnight are to report directly to the Gateway House with all their baggage and appropriate identification required to fly and then return back to the terminal for start of check in.
Personal weapons can be stored in the Station Armoury overnight. An MT shuttle-bus service will be available to transfer passengers from the Gateway House Hotel (via the Station Armoury if required) to the Air Terminal in time to meet check in.
Accompanied air baggage is defined as suitcases and bags holding a passenger’s personal belongings limited to items such as clothing, footwear, toiletries, books and personal portable electronic devices (such as MP3 players, hand held game consoles and laptop computers).
Accompanied baggage does not include:
- tools and tool boxes
- vehicle spares and engineering equipment
- large electrical items (e.g televisions)
These items are classed as unaccompanied baggage. If presented, these items will be rejected at check-in.
No items may be carried in your baggage that are deemed as Dangerous Goods in International Aviation Regulations. If you have any queries about an item please contact RAF Brize Norton Passenger Information: 01993 895861.
You will be required to surrender your hold baggage to the Air Movements staff when you check in for your flight.
Your baggage allowance is shown on your booking confirmation.
- Max. weight: 32kgs per bag / item
- Must not exceed dimensions: 100cm X 60cm X 45cm
You will be charged excess baggage at the current rate for any baggage presented at check in above your entitlement.
Should you need excess baggage as per the JSP 800, you must request this through DPRC or your booking centre in advance and not on the day of your flight.
Cabin (hand) baggage
- Only one item per passenger
- Max. weight: 9kgs
- Must not exceed dimensions: 60cm x 53cm x 25cm (it must fit in the frame provided at check in)
Laptop computers must be within the cabin (hand) baggage entitlement - all personnel with a service issue laptop computer are to have a signed certificate from their unit security officer iaw JSP 440.
If you have a combined itinerary that includes both RAF Trooping and Civil Charter flight, you should check that your baggage does not exceed the allowance limited by your civil flight.
Check the number of pieces, size and weight of your baggage complies with the airlines limitations, whilst ensuring that no one item exceeds the maximum weight and dimension restrictions above.
A passenger’s personal belongings that include engineering equipment, household goods (such as TVs, desktop PCs and outsized items) are examples of air freight and when required to be transported at public expense are termed ‘unaccompanied baggage’.
Bikes and sports equipment
Items of sports equipment that don't comply with the hold baggage dimensions (above) will be categorised as excess baggage or freight.
However, to enable sports teams and individuals to travel with their equipment conditions apply as detailed in JSP 800, Volume 2, Part 2, Chapter 6, Paragraph 5.
Baggage insurance and claims
The MoD is not liable for the cost of insuring baggage and personal effects. Passengers are strongly advised to obtain their own insurance to cover loss or damage to baggage.
Claims in respect of uninsured losses will be considered on an individual basis and limited compensation may be offered, strictly on an ex gratia basis.
Claims should be forwarded on MoD Form 441 or JPA Form 014 (available from the Air Movements Staff) along with a copy of the ‘Loss / Damage Baggage Form’ to:
Baggage Claims Officer,
Business and Finance Office,
RAF Brize Norton,
Air Terminal facilities
- Check in desks, Passenger Information desk, and Air Transport Liaison Officer (ATLO) Desk
- Coffee shop (limited opening) and snacks/drinks vending machines with additional kiosk in Departure Lounge
- Children's play area and soft play area (Departure Lounge)
- Free WiFi for passengers
- DiiF / MOD Net Terminals
- Cash machine
- Shower facility
- Baby changing facilities
- Royal Mail post box
Dress for air travel
Civilian clothes are to be worn by passengers on Service, MOD chartered or civilian aircraft, unless otherwise directed in mounting instructions, movement orders, preparation and administrative instructions for specific operations and exercises, except for contingency trooping.
These countries forbid uniformed military personnel on aircraft landing in their territory:
- Austria - special dispensation needed
- Bahrain - through passengers only, not applicable if they remain on aircraft. Passengers deploying as part of OP KIPION will dress in accordance with specific preparation instructions
- Ghana - except crew
- India - except crew
- Kenya - special permission needed for passengers.
- Saudi Arabia - crew may land in uniform and change on arrival
- Switzerland - crew may land in uniform and change on arrival
- Turkey - shorts may not be worn.
Travelling to Cyprus
Passengers travelling on official duty on the Cyprus Schedule, but not directed by a mounting or movement instruction, may wear uniform for outbound or inbound flights.
For passengers travelling on aircraft other than the Cyprus Schedule, arriving, departing or transiting Cyprus should refer to their mounting or movement instruction for direction on dress requirements.
Travelling to North America
The dress code for administrative air travel to North America is civilian dress. However, the dress policy for exercise / operational passengers is uniform if travelling on a military flight. If passengers in uniform are night-stopping in a civilian environment (e.g. hotel), they should carry a change of civilian clothing in their hand baggage
Flying on C130 Hercules / C17 Globemaster / A400M
Sturdy footwear, long sleeves and trousers must be worn when travelling on these aircraft.
Accomodation for passengers - Gateway House
Passengers may stay at Gateway House the night before departure (outbound) or after landing at RAF Brize Norton (inbound) space permitting.
Personnel not flying, but requiring accommodation for courses or other reasons need to call their respective messes to arrange their stay in a station room: OFFS MESS – 7147, SGTS MESS – 6030, JR'S MESS 7764/7146. The Gateway is not available for such reasons.
Indulgence passenger charges per bed:
- Adults and over 16s - £7.50
- Children over 5 years - £3.75
Availability of rooms
This not a booking. This is a reservation of a room, space permitting. Delayed passengers have the priority for the use of the Gateway House facility.
Please call to the Gateway House reception to add your name to the to the flight diary.
Contact for all queries and diary entries: 01993 897320 or 954617320
Travelling families will be allocated interconnecting rooms, and cots are available for small infants.
Delayed passengers have priority for beds, and similar ranks may be asked to share on busy nights.
Checking in to Gateway House
Rooms are available from 1600 hours. ID must be shown and names will be checked against the relevant manifest.
Reception is manned 24 hours.
All passenger bags need to be taken to your room as there are no facilities to leave them elsewhere.
Transport to and from Gateway House
Transport to the terminal is normally provided four and half hours before flight departure. Always check at Reception for timings.
Transport to the car hire can be requested at Reception.
These transport services are for military passengers, their dependents and MOD civilians only.
RAF Brize Norton provides a coach service from the Air Terminal to Oxford Rail and Coach Station and Heathrow Airport (LHR) Terminals 1 & 5.
This is for the arrival of all Operational flights, South Atlantic Airbridge, Cyprus Trooper schedule and BME scheduled flights only.
Collect a ticket from the Information Desk in the Inbound Lounge prior to boarding the coach.
It is the passenger’s or unit's responsibility to provide transport for all other flights.
Passengers for London Gatwick are to connect with the Heathrow / Gatwick transfer coach service at Heathrow. Collect tickets from Air Movements Staff on arrival at RAF Brize Norton.
This service will not collect passengers from Heathrow or Oxford Rail or Coach Station. Passengers may not disembark from the coach at any stops en-route to or from Oxford and Heathrow.
Cyprus Schedule Flights - All military passengers, their dependents and MOD civilians arriving from Cyprus on Saturday evening are entitled to the free coach service provided by RAF Brize Norton MT.
Busses will run from the Terminal 90 minutes after arrival and will drop off at Oxford Train station and Heathrow.
The nearest railway stations are Oxford and Swindon.
Visit National Rail Enquiries or phone 08457 484950 for journey times.
The hire car collection and drop off point is located just outside the main gate of RAF Brize Norton at the hire
A shuttle service is provided from the hire car carpark to and from the Air Terminal.
Passengers are not allowed to access the Station with their hire car.
If you are driving a Service vehicle or diesel car hired through the MOD contract, you can refuel at RAF Brize Norton. If you do not already have a key for the ERIC system, a visitor’s key can be obtained from MT Ops. Ask for directions to either the fuel pumps or MT Ops from the Main Gate.
Note that we have no petrol and cannot provide fuel cards to visitors. If you have a petrol hire car you must get a fuel card from your own unit or pay for the petrol yourself and claim it back on JPA.
You can get an advance from JPA if required. There is a petrol station just outside the main gate on the road towards Witney and the A40.
These Taxi companies are authorised to enter RAF Brize Norton:
- ACE Cabs - 01993 840055
- Andrea's Cabs - 07525984600
- Angela's Cabs - 01993 771122
- Charlie's Taxis - 01993 845253
- Damo's - 01993 703322
- Mark One - 01993 840405
- Road Runner - 07881965008
Transport on camp
Busses run around camp to transport passengers on the following routes:
- Pax 1/2: Bus stop in MT Ops compound – Air Terminal – Gateway House – Air Terminal – Bus stop in MT Ops compound (the bus stop is just across from the main gate. Gateway House is a short walk from the medium/long term car park)
- Pax 3: Hire car parking – Armoury – Air Terminal – Armoury – Hire car parking (Turn left at the roundabout just before the main gate for hire car parking)
Busses will automatically be sent to collect passengers from the Air Terminal for flights arriving into RAF Brize Norton.
For all other times and locations, contact the staff in that area who will call MT Ops for you to arrange transport.
For the hire car parking, speak to the guard. For the bus stop in the MT compound, speak to the guards at the front gate reception.