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Childrens Education Advisory Service

The Children’s Education Advisory Service (CEAS) plays an integral role in delivering the Directorate Children & Young People’s (DCYP) vision that ‘All our children and young people flourish and achieve their full potential’. 

CEAS offer educational advice, guidance and support to Service families around such areas as school transition and admissions, retention of Service Families Accommodation for educational reasons, Special Educational and/or Additional Needs, education overseas, Continuity of Education Allowance (CEA), Special Educational Needs Addition (SENA), as well as many other areas of enquiry.

A recent increase in the size of the CEAS team has provided an opportunity to review the work that is carried out and has also led to the addition of a satisfaction survey to email correspondence.

This is also an ideal opportunity to remind parents of the best ways of getting in contact with CEAS and the type of advice and support they can give:

  • email is the best way of getting hold of CEAS: [email protected], a brief outline of the query is helpful and then it can be allocated to the most appropriate member of staff
  • they do prioritise urgent and safeguarding issues; again, information by email makes this more straightforward
  • please check all submitted forms carefully – delays occur when forms are sent in unsigned, electronically signed or with vital bits of information missing 
  • decisions regarding CEA are that of the Pay and Allowance Casework and Complaints Cell (PACCC) and the Chain of Command not CEAS 
  • all families going overseas need to seek Educational Clearance for their children (0-18). This needs to be completed as soon as possible once you have received your travel pack to prevent any delays. We advise that it may take up to 9 weeks to process 

Due to the volume of telephone calls received, CEAS do use an answerphone service at times to take messages - the message advises to email if you can. (The reason for this is that numbers are not always clearly stated in messages and often the number written down is incorrect. If you would like to speak to a member of staff, please email with your telephone number asking someone to call you back)

Telephone number: 01980 618244

Email: [email protected]