RAF Community news

Contacting Amey Customer Services

Please see the message below from Amey Defence Customer Services, regarding changes to contact arrangements during the current crisis:

To support our ability to deliver critical services to our Armed Forces in the most effective way we are making some temporary changes in how to contact the Amey Defence Customer Service Centre during the coronavirus crisis.

With immediate effect and until further notice Amey Occupancy Services will move to a ‘digital’ service.

If you need to contact Amey regarding Service Family Accommodation applications, allocations, house moves, licence or charges enquiries please use the following:

Email: occupancyservices@ameydefenceservices.co.uk

Text message: 07860063410

Access to the application system via the Defence Intranet: https://e1132.domis-r.r.mil.uk/e1132/

We would also like to encourage the use of the Amey digital (non-telephone) channels for all non-critical communication. For a full range of contact options, including email, text message and messenger platforms, please see: www.ameydefenceservices.co.uk/housing/contact-us

Moving Occupancy Services, and all non-critical communications, onto Amey’s digital channels will allow us to work more flexibly in the national effort to combat the spread of coronavirus, and enable us to dedicate fixed resources to the phone lines to handle urgent repairs and infrastructure support requests.

As a precaution measure, Amey has also closed their face-to-face local customer service centres, but local centre staff remain available remotely to support issue resolution.

You may also wish to log issues online:

Housing repairs: Click Here

Establishment repairs: Click Here

Complaints: Click Here

The latest information and facts about coronavirus (COVID-19) is available on the Government website

https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

Using Internet Explorer 8? Please switch to using Chrome if you can.