RAF Brize Norton

RAF Brize Norton Air Terminal Information - 

 

**Serco Passenger Liaison Assistant (PLA)**

From 2 March 2024 there will be a PLA positioned at the MEP, employed by Serco to assist passengers with the Akrotiri and Mount Pleasant weekly scheduled flights.  They will be easily identifiable outside the passes & permits office within the car park area. 

The PLA is there to provide passenger assistance by:

providing up to date information for the flight.

directing experienced and first-time travellers of where to collect the appropriate station pass.

arranging transport to the Air Terminal.

The PLA will be on duty 6 hours prior to the scheduled aircraft departure time.

There is no longer a requirement for passengers to proceed to the MT Yard. The shuttle bus will collect passengers from the MEP car park.

 

 

***GATEWAY HOUSE IS CLOSED UNTIL FURTHER NOTICE FOR BUILDING WORKS. IT IS NOT AVAILABLE FOR PASSENGERS TO PRE-POSTION BEFORE THEIR FLIGHT OR USE ON ARRIVAL TO RAF BRIZE NORTON – ALL PASSENGERS ARE ADVISED TO MAKE ALTERNATIVE ARRANGEMENTS.

 If flights are running as planned then passengers (military or civilian) are not entitled to any accommodation. They must make suitable travel arrangements to arrive on time for their flight.

Only when flights are delayed does Op DELUGE activate, where NACs are issued by their respective Mess/Accom Cell.

Please only email EMS as a last resort with welfare emergencies that require accommodation. 

ALL PASSENGERS ARE REMINDED TO PACK 24 hrs WORTH OF SUPPLIES, CLOTHES AND A SLEEPING BAG IN CASE OF DELAY AS PER THE PIT***

 

Due to ongoing infrastructure issues within the air terminal at RAF Brize Norton - all passengers are to ensure they have checked in 3 hours prior to scheduled aircraft departure time.  Any passenger failing to check in by this time will likely be denied travel. 

Passengers are asked to please check their itinerary/booking confirmation to ascertain their individual baggage allowance before travelling to the air terminal.

Passengers are also reminded that hold baggage (checked in bags) - must be no more than 28kgs per bag or item.  This limit is for health & safety reasons.

Passenger Feedback - 

We welcome your feedback. Please complete our Passenger Feedback Survey 

Email: [email protected] 

 

LATEST TRAVEL ANNOUNCEMENTS:

25 Sep 2023 - CYPRUS SCHEDULE - 

“Check-in will open 4 1/2 hours before departure and close 3 hours before departure.”

 

29 AUG 2023 - SOUTH ATLANTIC AIRBRIDGE - 

“Check-in will open 4 1/2 hours before departure and close 3 hours before departure.”

        Flight timings can change at very short notice due to unforeseen operational reasons.  Passengers must contact their airport of embarkation (APOE), at least 24 hours prior to beginning their journey. It is the lead passenger’s responsibility to closely monitor the relevant passenger information websites within 48 hours of their planned flight departure.

2 NOVEMBER 2022 - TRAVEL TO QATAR (EID) or (DIA)

With immediate effect passengers arriving into Qatar / ALAB will NOT be required to take a pre-departure PCR or Rapid Antigen test before travelling to Qatar IAW GOV.UK Qatar travel advice & Qatar travel & return policy.

12 APRIL 2022 - TRAVEL TO BAHRAIN

All passengers travelling to Bahrain must wear civilian clothing for their flight.

11 APRIL 2022 - CONCESSIONARY PAYMENTS & TRAVEL

Please note all concessionary payments must be paid by card. There is no facility to pay with cash.  Our cash machine DOES NOT accept payment by American Express.

All Non-BFC based personnel are required to complete + attach an 'On Island Sponsor' form which must be sent via the usual channels along with your F2768 Application for Concessionary Travel.

1 JANUARY 2022 - SMOKE & VAPE FREE STATION

As of 1 January 2022, RAF Brize Norton is a smoke and vape free station. 

Travelling to RAF Akrotiri -

Following this, all flights to RAF Akrotiri will depart from Brize Norton

Clothing: Unless otherwise directed, all passengers are to travel in clean, smart civilian clothing as you are reflecting the MoD.

Transportation:

1.  Passengers from scheduled flights terminating at RAF Brize Norton are to make their own arrangements to proceed to their UK destinations or may use the RAF coach service as follows:

a.       RAF Brize Norton Air Terminal to Oxford Railway/Bus Station.

b.       RAF Brize Norton Air Terminal to London Heathrow Terminal 1 & 5.

c.           Serving Military Passengers from scheduled flights terminating at RAF Brize Norton who require transport to London Gatwick Airport are to obtain a speedlink’ voucher from e Movements staff at RAF Brize Norton. Travel to London Heathrow Airport and transfer to the ‘Speedlink’ service.

 

NOTE: Proof of onward travel arrangements will need to be provided in order for entitled passengers to obtain a ‘Speedlink’ voucher.

 

2.         RAF Brize Norton will no longer operate a pick-up service from railheads or civilian airports to the Air Terminal at RAF Brize Norton. It is now the responsibility of individual units or passengers to arrange their own transport to RAF Brize Norton. Further guidance can be sought through the Brize Norton Transport Manager on 01993 897492 or the Air Terminal on 01993 89 5337.

Passengers arriving in their hire cars are directed from the main road to turn left at the first roundabout. They then enter the hire car zone and stop at the security gate. The driver must then park the car in the parking slot assigned to their hire car company. Passengers should then make their way to the Main Entry Point where a shuttle service to the Air Terminal is available on request from the bus stop adjacent to Reception. 

Due to the limited amount of parking spaces at RAF Brize Norton personnel are advised to use unit transport, public transport or a hire car.  The Air Terminal has a limited number of parking spaces that can be pre-booked subject to availability. To book a space please see: RAF Brize Norton Passenger Information

You will be notified by email if your application has been successful along with an authorisation that is to be printed off and displayed in the vehicle.

 

RAF BRIZE NORTON CHECK IN – Check in desks will OPEN 4 ½ hours before flight departure and then CLOSE 3 hours before flight departure. Failure to check in for your flight within these times could result in you not being boarded. Should you be delayed for any reason en-route to the airfield, you should contact the Air Movements Staff as soon as possible. All passengers are encouraged to arrive earlier than the latest check in time allowed, to reduce excessive queuing times.

RAF Akrotiri Passenger Information

Concessionary passengers & payment: are not to report to the airhead unless they have confirmed they have been called forward by the JBC. Payment details for Concessionary flights will be given at the point of check-in, passengers should ensure they have a mobile banking payment method.   

Service personnel travelling on duty to and from Cyprus must hold a valid passport. Families and civilians travelling for postings, will require a valid passport bearing a status stamp. All passengers travelling to and from Cyprus must hold a valid passport that is less than 10 years old and has three months validity from the day you plan to leave Cyprus. If you renewed your current passport before the previous one expired, extra months may have been added to its expiry date. Any extra months on your passport over 10 years may not count towards the minimum 3 months needed. There are no visa requirements for Cyprus, however, if you do not hold a British or EU passport, ensure that you are correctly documented for your return to the UK.

From 1 January 2021, all military personnel arriving into Cyprus (including the Sovereign Base Areas), based in BFC, or visiting, will require additional documentation; MOD90, passport and an F Ident 173 (issued by their relevant admin section or department).

For status stamp renewals and replacements, you will need to contact the Fiscal Office. For new or replacement F Ident 173 forms, you will need to contact your unit admin.

Failure to produce relevant documentation may cause delays during the immigration process. Family members and friends who wish to visit should be aware that there are new rules in place concerning passport validity and length of stay in the EU. Read the current travel advice for Cyprus.

Visits planned for longer than 90 days require additional visa documentation and personnel should seek advice from the Defence Travel Management Office (DTMO) Visa Section.

Flight timings can change at short notice due to unforeseen operational reasons. Changes to flight times, significant delays, and cancellations are published above.

 

 Travelling to Ascension Island - 

All passengers travelling to and from Ascension Island must hold a valid passport with six months validity from their date of return to the UK. There are no visa requirements for Ascension Island, however, if you do not hold a British or EU passport, please ensure you hold the correct documentation for your return to the UK.

Non-MOD passengers (excluding Military, CS and Met) travelling to Ascension Island must be in possession of an e-Visa to enter. AIG employees must possess a copy of their contract employment. Without the above documentation you will not be authorised to fly.

Travelling to the Falkland Islands - 

All passengers travelling to and from the Falkland Islands must hold a valid passport with six months validity from their date of return to the UK. There are no visa requirements for the Falkland Islands, however, if you do not hold a British or EU passport, ensure that you are correctly documented for your return to the UK.

Passengers will receive advice within their booking confirmation regarding possible delays on arrival in Ascension (owing to adverse weather conditions), where passengers will not be permitted to leave the aircraft. It may be advisable to carry the following items within their hand luggage: a light weight sleeping bag, suitably sized wash kit, change of clothes and medication (if required). Carriage of insect repellent is also advised.

Travel to the USA - 

Updated October 2022

Proof of COVID - 19 vaccination is required to enter the USA.  Please monitor the Foreign & Commonwealth travel website for the latest travel advice.

Travel to Kenya - 

Updated October 2022

All travellers to Kenya over 12 years of age will be, at all ports of entry, required to show proof of either COVID -19 vaccination or a negative COVID-19 PCR test conducted no more than 72 hrs before departure.  Please monitor the Foreign & Commonwealth travel website for the latest travel advice.

Travel to West Africa - 

All passengers travelling on the West Africa Air Bridge (WAAB) are instructed to retain their body armour & helmet & carry on their person,  DO NOT check these items in as 'hold baggage' at check in. 

Updated October 22

Travellers will need proof of a "complete COVID vaccination" (i.e. usually at least 2 doses).  If you do not have proof of a complete vaccination, you will need to present a negative COVID test (PCR) certificate less than 72 hrs old.  Please monitor the Foreign & Commonwealth travel website for the latest travel advice.

Flying into RAF Brize Norton - 

All passengers flying into RAF Brize Norton need to comply with the latest government direction. Please see latest government websites for any changes and abide by the rules that apply to you.

GENERAL INFORMATION REGARDING TRAVEL FROM RAF BRIZE NORTON

WHY DO I HAVE TO CHECK IN SO EARLY?

Whilst comparisons are frequently made between the passenger experience at RAF Brize Norton and at a commercial airport, infrastructure limitations at Brize Norton prevent the two experiences being identical. Where commercial air terminals are now fully automated, such transformation is yet to be delivered at RAF Brize Norton. Each item of hold baggage is manually tracked into baggage tins for identification purposes, before each tin is individually weighed and manually manifested prior to loading to the aircraft. These activities are completed electronically at commercial airports. Where a commercial airhead will have dedicated teams of Air Transportation Security personnel security scanning baggage and personnel, Brize Norton rely on the same team to complete both functions, preventing concurrent activity. The same team is also delivering the Station Police function. Work is ongoing at Brize Norton to secure funding to develop the Terminal to improve automation and concurrent activity, aimed at reducing passenger processing times.

For up to date information regarding flights and general queries; please check this website for latest departure / arrival times.  Alternatively please call the Passenger Information Line:

• 01993 89 5337 (Civilian)
• 95461 5337 (Military)

Flight Changes 

Passengers should firstly contact their original booking office to enquire about any changes to their flight(s). Any changes to flight(s) to and from Akrotiri or Mount Pleasant should be rectified by the respective Joint Booking Centre (JBC).

Flight Bookings

All passengers should receive a Booking Reference, which is also commonly referred to as a Confirmation Number or Passenger Named Record (PNR), from their booking office. An example of this reference is A0A123, which consists of 6 alphanumeric characters. All the information regarding flight itinerary and baggage allowance will be quoted on the PIT (Passenger Itinerary).

Please contact your booking office if you have not been informed of your baggage allowance or latest reporting time.

Dress For Air Travel

Passengers travelling on, C17 Globemaster and A400M Atlas aircraft must wear sturdy footwear, long sleeves tops or jumpers and trousers.

Civilian clothes are to be worn by passengers on Service, MOD chartered or civilian aircraft, unless otherwise directed in mounting instructions, movement orders, preparation and administrative instructions for specific operations and exercises.

Certain territories may forbid military personnel from disembarking the aircraft in uniform. Guidance can be sort in the DAP3150.

For passengers travelling to North America, the dress code is civilian dress. However, the dress policy for exercise and operational passengers is uniform when transiting on a military flight. If passengers in uniform have a planned night-stop in a civilian environment (e.g. hotel), they should carry a change of civilian clothing in their hand luggage.

Passports and Visas 

Passengers using a passport that is issued in a different name to the flight booking will need to provide evidence of the name change. E.g. a marriage certificate or deed poll certificate. If passengers are travelling with children with a different surname, evidence such as, a birth certificate, is also required.

Entering the United Kingdom 

Current information regarding UK Visa Requirements and UK Customs:

UK Visa Requirements – information for international passengers for travelling into the UK

UK Customs Restrictions – information stating what can be brought into the UK, what cannot be brought in and what you must declare on arrival

Operations, Exercise and Unit Moves

Guidance on travel documentation requirements should be contained within movement directives, instructions or orders.

Personnel travelling to remote or non-routine locations should check with either the Defence Travel Management Office (DTMO) Visa Section or call the Travel Advice Line on 08458 502829, for the most up-to-date travel info on immigration and entry requirements.

Main Gate - Control of entry for Passengers

Passengers will need one of the following forms of identification to access RAF Brize Norton:

British Nations

• Full 5 or 10 year Passport.
• Current UK Photocard Driving Licence.
• Other Government Department photo ID
• Photographic Firearms Certificate

EU Nationals 

• Full EU Passport.
• Residence permit issued by Home Office to EU Nationals on sight of home country passport.
• National Identity Card.

Other Nationals

• National Identity Card.
• Current signed, full passport.
• Home Office documentation confirming the individuals’ UK immigration status.

Unaccepted Forms of ID

• Duplicate or photocopied documentation.
• An international driving license.
• Birth Certificate (issued more than 6 weeks after birth).
• Any expired passport.

Rail

The nearest railway stations to RAF Brize Norton are Oxford and Swindon. Visit National Rail Enquiries.

Hire Cars

The following hire car companies are available at RAF Brize Norton:

• Thrifty: 01993 227177
• Brize Self Drive: 01993 867366

The collection and drop off point is located just outside the main gate of RAF Brize Norton at the Hire Car car park.  Passengers should then make their way to the Main Entry Point (MEP) where a shuttle service to the Air Terminal is available on request from the bus stop adjacent to Reception. 

Fuel

If you are driving a Service vehicle or diesel car hired through the MOD contract, you can refuel at RAF Brize Norton. If you do not already have a key for the ERIC system, a visitor’s key can be obtained from MT Ops. Ask for directions to either the fuel pumps or MT Ops from the Main Gate.

Note that we have no petrol and cannot provide fuel cards to visitors. If you have a petrol hire car you must get a fuel card from your own unit or pay for the petrol yourself and claim it back on JPA. You can get an advance from JPA if required. There are two petrol stations close to RAF Brize Norton – BP and Asda.

Taxi's

Currently no taxi companies can drop passengers off at the Air Terminal. All taxi's will need to hold at the main gate, then passengers will need to get further transportation from main entry point to the Air terminal which is available by station MT.

Transport on Camp

For outbound flights out of Brize Norton: MT Transport is provided for passengers from the MT Ops Compound, Gateway House and Station Armoury to the Air Terminal when required.

For inbound flights into Brize Norton: MT Transport will automatically be sent to collect passengers from the Air Terminal.

Collecting and Dropping Off Passengers

Access to RAF Brize Norton can be granted to collect and drop off a passenger to personnel who have the accepted ID or Escort. The following forms of identification listed below will allow you access onto the station.

MOD ID

Service personnel, MOD Civilians and RAF Brize Norton Family/Spouse card holders in possession of a recognised MOD ID (Annex A to CoE policy) are afforded unescorted access to RAF Brize Norton, however, other Tri-Gram family/spouse Pass Holders (i.e, issued by a site other than RAF Brize Norton) are to be granted ESCORTED access to the unit only. This policy also applies to non-RAF Brize Norton based families of Service and Civilian Personnel wishing to escort and/or meet departing and arriving passengers travelling on RAF AT flights.

RAF BRIZE NORTON issued 'FAMILY/SPOUSE' or SOCIAL PASS

Any identity card or paperwork issued by the appropriate authority at RAF Brize Norton.

ZUB Pass

Falkland Island residents who have been issued with a ZUB pass by BFSAI are afforded unescorted access to RAF Brize Norton.

Orange RAF Brize Norton (Escorted) Pass

Non-Service personnel, Non-MOD civilians and Non-dependents travelling as passengers that are not in possession of approved ID (detailed above) but are listed as a passenger on the flight manifest and are in possession of relevant photographic ID (driving license / passport) may be issued with an ESCORTED pass. These passengers are escorted throughout the departure / arrivals process, being transported to/from the terminal via Station provided transport at approximately 2.5 hours before the aircraft departure.

You cannot enter RAF Brize Norton to collect a passenger more than 2 hours before the flight is due to land. You will only be granted access if the passenger you are meeting is listed as being on the flight, this will be confirmed by the Main Entry Point reception security staff before you are allowed access to the Station.

There are some countries to which special security regulations apply, if your identification is from one of these countries, you may be asked further questions about the passenger that you are meeting, an escort may be provided, or you may be denied access to the Station. Please contact the Main Gate security if you have any queries before arriving at RAF Brize Norton.

For those without their own transport, a shuttle service will run from the bus stop adjacent to Reception to the Air Terminal upon request.

PARKING

Free short-term car parking (up to 12 hours) is available opposite the Air Terminal. This must only be used when dropping off and collecting passengers.

Further information can be obtained from ringing the Passenger Air Terminal on 01993 895337.

Onward Travel

Onward transport services from the Air Terminal to Heathrow and Oxford are available for military passengers, their families and MOD civilians travelling as duty with a confirmed onward flight / rail booking.  

Transport will run from the Air Terminal approx. 90 minutes after aircraft arrival.

RAF Brize Norton provides transport from the Air Terminal to Oxford Rail + Coach Station, and Heathrow Airport (LHR) T1 and T5. This is available for inbound passengers travelling as duty with a confirmed onward flight / rail booking on Operational, South Atlantic Airbridge, BME and Cyprus Trooper scheduled flights only.

Passengers for London Gatwick (LGW) are to use the provided transport to London Heathrow and then embark the Gatwick Express.

For any other inbound flights, and passengers that are not travelling as duty with a confirmed onward flight / rail booking, it is the responsibility of the passengers and their unit to organise their transport.

After proof of rail or onward air travel has been identified; tickets can be obtained from the Passenger Team on the information desk in the Arrivals Lounge, prior to boarding the transport. Please note: this service does not collect passengers from Heathrow or Oxford Rail and Coach station. Passengers must not disembark from the transport at any stops en-route to Oxford or Heathrow.

Checking In - 

Check in will open 4 and a half hours prior to the scheduled departure time. Check in will close 3 hours prior to the scheduled departure time. Check in times are published at the top of this page. Certain scheduled flights (Akrotiri, Falkland Islands) may have early check in available, this will also be listed above. This excludes movements through the Joint Air Mounting Centre (JAMC) at South Cerney, whereby you will receive Call Forward Instructions or alternative information with your flight details.

What do I do if I am delayed?

If you are delayed for any reason contact the Air Movements Staff in the Air Terminal as soon as possible on 01993 89 5337.

What happens in the event I am delayed after I check in?

Once checked in, in the event of a delay which requires overnight accommodation, passengers will be offered accommodation in the Gateway House, which is situated on site, on a priority basis and according to their eligibility 

group*. Groups 3 & 4 will be offered any available rooms on a fee-paying basis or will be invited to seek alternative accommodation in the local area. Passengers accommodated within Gateway House will be fed in-flight meals in the dining room.

*Passenger eligibility criteria for Gateway House:

Group 1 – Military, Civil Servants and Contractors. Group 2 – Military Families.
Group 3 – Falkland Island Residents and Dependants on discounted tickets.

Group 4 – Passengers on full-fare tickets.

• MOD ID and ZUB pass holders will be afforded unescorted access to the Station.

• Orange (Escorted) pass holders are either able to depart the Station and report back at the specified time by Movements staff, or be accommodated at Gateway House, but will not be afford access to the wider Station.

Hold Baggage Limitations and Allowances

Your hold baggage allowance will be shown on your booking confirmation.

The following limitations apply for hold baggage:

• Max. weight: 28kgs per bag or item
• (Please Note: as of 21 June 2021, we can no longer accept baggage weighing 32kgs).
• Must not exceed dimensions: 100cm x 60cm x 45cm

You will be charged excess baggage at the current rate of £10 a kg for any baggage presented at check in which is above your entitlement.

Should you need excess baggage as per the JSP 800, you must request this through DPRC or your own booking centre in advance. You must not request this on the day of your flight.

Accompanied hold baggage is defined as suitcases and bags holding a passengers' personal belongings such as clothing, footwear, toiletries, books and personal portable electronic devices (such as MP3 players, handheld game consoles and laptops). For some destinations, MoD issued Windows 7 and 10 laptops cannot be taken, please contact RAF Brize Norton’s Protective Security Flight (01993 896364 or [email protected]) if you have any queries.

Accompanied baggage does not include:

• tools and toolboxes 
• vehicle spares and engineering equipment
• large electrical items (e.g. televisions, desktop computers)

These items are classed as freight. If presented, these items will be rejected at check-in.

No items may be carried in your baggage that are deemed as Dangerous Goods in International Aviation Regulations. If you have any queries about an item, please contact RAF Brize Norton Passenger Information on 01993 895337 or read further information on Dangerous Goods Information.

Cabin (hand) baggage limitations

The following limitations apply for cabin hand baggage:

• Only one item per passenger
• Max. weight: 9kgs
• Must not exceed dimensions: 60cm x 53cm x 25cm (bag must fit in the frames provided at check in)

Laptops must be stored in appropriate laptop bags and be within the cabin hand baggage entitlement. All personnel with a Service Issue laptop are to have a signed certificate from their Unit Security Office in accordance with JSP 440. This must be ready for inspection when passing through Terminal security.  For some destinations, Windows 10 laptops are not to be carried, for further queries please contact the PS flight at your unit.

Combined Itinerary Queries 

If you have a combined itinerary that includes both RAF Trooping and Civil Charter flight, you should check that your baggage does not exceed the allowance limited by your civil flight.

Check the number of pieces, size and weight of your baggage complies with the airlines' limitations, whilst ensuring that no one item exceeds the maximum weight and dimension restrictions above. 

Personal possessions

A passenger’s personal belongings that include engineering equipment, household goods (such as TVs, desktop PCs and outsized items) are examples of air freight. When required to be transported at public expense, these items are termed ‘unaccompanied baggage’, and carriage must be arranged through the Air Freight Centre, MoD Abbey Wood, Bristol.

Bikes and sports equipment

Items of sports equipment that do not comply with the hold baggage dimensions (as above) will be categorised as excess baggage or freight.

However, to enable sports teams to travel with their equipment conditions apply as detailed in JSP 800, Volume 2, Part 2, Chapter 6, Paragraph 5.

For individuals to travel with sports equipment such as; bikes, golf clubs, surf boards: you must contact Passenger Plans as soon as you have your booking confirmation to request this. Please email [email protected] with your booking confirmation, date of flight and item you wish to take. Please note this item must be included within your baggage entitlement.

Baggage, kit insurance and claims

The MoD is not liable for the cost of insuring baggage and personal effects. Passengers are strongly advised to obtain their own insurance to cover loss or damage to baggage.

In the first instance passengers should make a claim to their own kit insurance cover. If a passenger reports damage to their baggage within the Air Terminal they will be issued a ‘Damaged Baggage Form’ with additional information regarding baggage insurance. If this is unsuccessful, the passenger will need to contact the Baggage Claims Officer, sending an MoD Form 441 to:

Baggage Claims Officer,
Business and Finance Office,
RAF Brize Norton,
Carterton,
Oxfordshire,
OX18 3LX

Accommodation

Non-transiting accommodation

Personnel requiring accommodation for courses etc, must call their respective messes to arrange their stay in a station room: 

• Officers Mess – 01993 89 7147
• Sgt’s Mess – 01993 89 6030
• Junior Rank’s Mess – 01993 89 7764 or 7146

The Gateway House is not available for such reasons.

Transiting passengers accommodation - Gateway House

Passengers may stay at Gateway House the night before departure (outbound) or after landing at RAF Brize Norton (inbound), on a fill up basis. Please be aware that delayed passengers have the priority for the use of the Gateway House facility.

All rooms (except families) are twin bed occupancy and the VIP rooms are available.

Confirmed outbound passengers may stay free of charge, however, concessionary or non-confirmed passengers are charged per room, per night as follows:

• Adults (and those over 16) - £7.50
• Under 16's - £3.75

To create a room reservation and add your name to the flight diary at the Gateway House please call 01993 897320 or 95461 7320. Reception is manned 24 hrs a day. This is not a booking.

Families wishing to reserve rooms at the Gateway House will be allocated inter-joining rooms, and cots are available for small infants. Please note: there are no tea and coffee making facilities within the rooms.

Rooms will be available from 4pm, however if you arrive before this time, there are lounges available with televisions and tea and coffee facilities (with a charitable donation). On arrival at the Gateway House, passengers must have their ID available to be checked against the relevant manifests.

There is no baggage storage available at the Gateway House under any circumstances. Please do not ask reception to store your baggage as it will be declined. Do not leave baggage unattended in accordance with Station security measures.

MT transport will be provided from the Gateway House to the Air Terminal 4.5 hours before the scheduled flight departure time. Reception will have the most up to date departure times for your information. Transport can divert via the Station Armoury if required. For inbound passengers, transport to the Car Hire area can also be requested.

Personal weapons can be stored in the Station Armoury overnight if you arrive between 7am-9pm, outside of these times your weapon can be stored at the MPGS Guardroom.

Air Terminal Facilities

Passengers are advised that there are limited facilities available within the Air Terminal. This includes a Cost Cutter shop, several vending machines and a Costa Coffee machine.  

The following facilities are also available within the Air Terminal:

• Check-in, Passenger Information and Air Transport Liaison Officer (ATLO) Desks
• Café Area outside Cost Cutter Shop
• Coffee and Co. Shop in Departure Lounge (currently open for Akrotiri & South Atlantic Schedule flights)
• Snack and Drink Vending machines in Main Lounge and Departure Lounge, accepting Card payments
• Self-pay Costa Coffee machine in Main Lounge (card payment only)
• Complimentary Tea and Coffee facilities in Departure Lounge (Non scheduled flights)
• Water Fountains in Main Lounge and Departure Lounge
• Children’s Play Area and Soft Play in Departure Lounge
• Limited free Wi-Fi
• Televisions
• Showering Facilities in Main Lounge
• Toilets in Main Lounge, Departure Lounge and Arrivals Lounge
• Disabled Toilets in Main Lounge, Departure Lounge and Arrivals Lounge
• Baby Changing Facilities situated within the Disabled Toilets in Main Lounge, Departure Lounge and  Arrivals Lounge
• Royal Mail Post Box in Main Lounge
• Recycling and Rubbish Facilities     
• Mother & Baby room - available on request

 

Passenger feedback

Contact Passenger Services at Brize Norton:

Email: [email protected]